I don’t care what industry your company, non-profit, government agency, etc. is in, the bottom line is that everyone needs to provide the best customer experience. Although I have blogged about values, and mission and vision statements, the sole purpose of any organization really is to give their customers/clients/partners the optimal effort necessary to make … Read more
It seems that there is an uptick in the number of employees complaining that their bosses are micromanaging more, or at least trying to be a bit more controlling than they used to be. I used to think that it was this way because leaders’ roles are multi-faceted so trying to minimize mistakes and reduce … Read more
This phrase means that it is better to say nothing than to speak. It was also a title of a song that was recorded by the American rock band the Four Seasons. After reading Gretchen Rubin’s book, Life in Five Senses, I feel that silence also means tuning out all the “noise” that we are … Read more
Think about this – you have a piece of fruit that has been sitting on your counter for a while. On the outside, it looks “perfectly fine”. No brown spots or blemishes. You bite into it and you think it is OK but on the second (or third) bite you encounter mold. You immediately get … Read more
I have heard on the radio several times this week that one of the most stressful things during the holidays is dealing with relatives and more importantly their nosy questions. Such questions include: When are you getting married? Have you lost weight? When are you going to give me grandchildren?, etc. I am sure they … Read more
As I have written in several past blog posts, it is important to seek feedback so that you know if you are improving in certain areas of your life, especially professionally. Having said that, I recently saw a quote that said, “What other people think about you has nothing to do with you and everything … Read more
I have been thinking lately that more and more people are hard of hearing, maybe due to listening to loud music or noise pollution. However, I realized that the real issue is that many people just are not listening. In fairness, educators especially in elementary, middle, and high school focus on what used to be … Read more
As a corporate trainer and an adjunct professor, one of the things I stress is applying what you learn. I tell my participants/students that if they “throw their notes up on a shelf and never look at them,” then it has been a waste of time – both theirs and mine. I then suggest that … Read more
I am currently reading Jack: Straight From The Gut which is the autobiography of Jack Welch, the former CEO of General Electric. When he became CEO, Jack had a philosophy that if any of their 40+ businesses were not #1 or #2 in that industry then they must either be “fixed, sold, or closed”. The … Read more