Managing Customer Expectations
Beth presented Managing Customer Expectations to a Service Organization on 10/26/18.
Beth presented Managing Customer Expectations to a Service Organization on 10/26/18.
Beth presented Meeting the Challenge of the Difficult Customer to a Service Organization on 10/19/18.
We live in a world where there is so much information thrown at us that one would think that everyone would open their minds to different possibilities, however, this is not the case. Instead it appears that the more data we gather, the more some people retrench and stay true to what they believe. It … Read more
In a team setting or frankly in any relationship, one of the biggest problems is communication. For a world where there are so many ways to communicate, we are actually pretty bad at it. When we are in a dialogue with a colleague, family member, or friend, are we really listening to what is being … Read more
Beth presented Business Etiquette to a group from the US Military on Wednesday, September 26, 2018.
Can’t, won’t, don’t, and never are words that we may not realize but when used improperly in a team setting can really bring down the morale of the group. It is easy to see things negatively because it has actually been proven that as humans we gravitate to bad news or actions versus the positive. … Read more
When you pass someone on the street or in a store, do you think about who that person is? By their clothes, body language, and even what they are purchasing or bags they are carrying, do you make a decision regarding that person’s socioeconomic status or other ways to distinguish them? We actually judge people … Read more
Intuition is the ability to know or understand something based on our feelings rather than facts. It is a skill we all possess, and if we are able to open ourselves up to this powerful internal guidance, it will direct us to achieve our personal and professional best. It helps us to recognize what our … Read more
In today’s world, we are bombarded with news of people being deceitful and untrustworthy. They may get away with something (or many things) for a long time but eventually they get caught. These people may have grown up hearing the phrase – “Honesty is the best policy” – but obviously they chose not to take … Read more
Beth presented Improving Customer Service for a college on 8/17/18.