bethcarter When you pass someone on the street or in a store, do you think about who that person is? By their clothes, body language, and even what they are purchasing or bags they are carrying, do you make a decision regarding that person’s socioeconomic status or other ways to distinguish them? We actually judge people … Read more
Intuition is the ability to know or understand something based on our feelings rather than facts. It is a skill we all possess, and if we are able to open ourselves up to this powerful internal guidance, it will direct us to achieve our personal and professional best. It helps us to recognize what our … Read more
In today’s world, we are bombarded with news of people being deceitful and untrustworthy. They may get away with something (or many things) for a long time but eventually they get caught. These people may have grown up hearing the phrase – “Honesty is the best policy” – but obviously they chose not to take … Read more
Beth presented Improving Customer Service for a college on 8/17/18.
Beth presented Team Building to a group at a hospital on 7/27/18.
Think back to when you were a child and you had ideas that you wanted to share with your friends about what to do that day or a game you wanted to play. There may have been times when the “leader” did not like your ideas and got the rest of the group to go … Read more
When one thinks of team building activities the word “fun” comes to mind. Some examples are the marshmallow challenge, Two Truths and a Lie, and Trust Fall. More elaborate activities are half or full day retreats off-site that include water games, building exercises, etc. Regardless of the exercise used, the idea of team building is … Read more
Emotional intelligence (EI and also known as EQ) is defined as the ability to identify, comprehend, and manage our emotions. This is challenging for leaders who are trying to ascertain each team member’s emotional intelligence because EQ will affect one’s behaviors which in turn impacts other people on the team. It is usually easier to … Read more
Although this word could be interpreted as a bad thing when it comes to a team, it is actually beneficial to have a deviant amongst the members. A deviant is the person that “departs from the norm”. In other words, this individual plays a devil’s advocate by questioning and/or challenging other members of the team … Read more
When dealing with different personalities, genders, backgrounds, etc. there is bound to be conflict within a team. The issue is that most people do not like to deal with conflict, but it can actually be helpful. Conflict arises when there are opposing viewpoints or actions between the team members. It can be something as simple … Read more