bethcarter Who are the five people you spend the most time with? Most people when I ask this question in my presentations say family, best friend, coworkers, and boss. Then I tell them they are all wrong. The person you spend the most time with is yourself. So, if you are spending all this time with … Read more
Beth will present Building Successful Teams for Managers to a Service Organization on 11/16/18.
Beth will be presenting a Lunch and Learn workshop to a group hosted by SKNOW, a joint collaboration of SK Wealth Management, LLC and Sansiveri Kimball & Co., on November 7 from 12:00 – 1:30pm. The Good & Bad Four Letter Words in Your Dictionary for Success In this workshop, participants will work individually and with partners … Read more
Beth presented Managing Customer Expectations to a Service Organization on 10/26/18.
Beth presented Meeting the Challenge of the Difficult Customer to a Service Organization on 10/19/18.
We live in a world where there is so much information thrown at us that one would think that everyone would open their minds to different possibilities, however, this is not the case. Instead it appears that the more data we gather, the more some people retrench and stay true to what they believe. It … Read more
In a team setting or frankly in any relationship, one of the biggest problems is communication. For a world where there are so many ways to communicate, we are actually pretty bad at it. When we are in a dialogue with a colleague, family member, or friend, are we really listening to what is being … Read more
Beth presented Business Etiquette to a group from the US Military on Wednesday, September 26, 2018.
Can’t, won’t, don’t, and never are words that we may not realize but when used improperly in a team setting can really bring down the morale of the group. It is easy to see things negatively because it has actually been proven that as humans we gravitate to bad news or actions versus the positive. … Read more
When you pass someone on the street or in a store, do you think about who that person is? By their clothes, body language, and even what they are purchasing or bags they are carrying, do you make a decision regarding that person’s socioeconomic status or other ways to distinguish them? We actually judge people … Read more