Weeding Out

I love to garden so I find this time of year a bit sad.  Although many of my plants and bushes have turned into pretty shades of brown, yellow, orange, and rust color, it still is upsetting that winter will soon be here. I also can’t stand pulling out my vegetable plants that are all … Read more

Ditto Data

I recently completed a series of trainings for a trade association centered around effective leadership practices.  When we were working on the communications module, it became clear that these individuals were being asked for information multiple times which was taking them away from more important responsibilities. Collectively we discussed why this occurs so frequently. Was … Read more

Ready, Set, Race!

As September comes to a close, I feel like I have worn out my sneakers. After a slower paced summer, this past month has seemed like a fast sprint. I am not only teaching four classes, conducting several corporate trainings, and managing my coaching clients each week, but it seems like I am getting deluged … Read more

Lunchbox Mentality

Forget what Hallmark and others say that January 1st kicks off the new year. I always feel that the new year for me starts the Tuesday after Labor Day. This view started even before I became an Adjunct Professor but obviously it means even more now. It is a time for a fresh start with … Read more

So What?

When my parents had parties, my father used to joke that my mother cleaned so much that she even cleaned the third-floor silver.  My mother took great pride in our home so if someone told her that the house was immaculate, she was thrilled. I admit that when I have company over, I only clean … Read more

THE BEST Customer Experience

I don’t care what industry your company, non-profit, government agency, etc. is in, the bottom line is that everyone needs to provide the best customer experience. Although I have blogged about values, and mission and vision statements, the sole purpose of any organization really is to give their customers/clients/partners the optimal effort necessary to make … Read more

Insecurity and Jealousy

It seems that there is an uptick in the number of employees complaining that their bosses are micromanaging more, or at least trying to be a bit more controlling than they used to be.  I used to think that it was this way because leaders’ roles are multi-faceted so trying to minimize mistakes and reduce … Read more

Toxic People are Like Moldy Fruit

Think about this – you have a piece of fruit that has been sitting on your counter for a while.  On the outside, it looks “perfectly fine”. No brown spots or blemishes. You bite into it and you think it is OK but on the second (or third) bite you encounter mold. You immediately get … Read more

Kick Ass, Break Glass

I have seen this expression in a few places, mostly talking about breaking through the glass ceiling.  The issue is that no two people will do it the same way, so it is challenging for leaders to develop their people in order for them to be promoted. In other words, we all have our unique … Read more

Reinforcement

As a corporate trainer and an adjunct professor, one of the things I stress is applying what you learn. I tell my participants/students that if they “throw their notes up on a shelf and never look at them,” then it has been a waste of time – both theirs and mine. I then suggest that … Read more