bethcarter I think most would agree that they want to work for a quality organization, alongside those who have the skills, emotional intelligence, etc. to get their jobs done well. Unfortunately, this is not always the case. Usually teams are put together based off of other factors including seniority, politics, and technical ability. This causes major … Read more
Beth presented a Customer Service workshop to the Center for Women & Enterprise on November 26, 2018.
Psychological safety is a belief among members of a team that each person can speak his or her own mind and make creative suggestions without being fearful of being shamed or even losing his or her job. In this type of environment, each team member feels respected, accepted, and a valued part of the group. … Read more
Bryant Career Webinar Series: Join us December 5, 2018 at 12pm! Get excited to hear from Executive, Business & Career Coach and International Speaker and Trainer, Beth Carter ’85, P’18, P’20 as she discusses effective and impactful negotiation strategies that can be used both in your professional and personal lives. Beth Carter ’85, P’18, P’20 … Read more
In my life, I have felt the greatest fulfillment when I opened myself up to new opportunities. Have I sometimes been scared or anxious? YES! Have I tried to talk myself out of it? Sometimes! Have others criticized me for doing something that they would never do? Absolutely, but that is what has set me … Read more
Who are the five people you spend the most time with? Most people when I ask this question in my presentations say family, best friend, coworkers, and boss. Then I tell them they are all wrong. The person you spend the most time with is yourself. So, if you are spending all this time with … Read more
Beth will present Building Successful Teams for Managers to a Service Organization on 11/16/18.
Beth will be presenting a Lunch and Learn workshop to a group hosted by SKNOW, a joint collaboration of SK Wealth Management, LLC and Sansiveri Kimball & Co., on November 7 from 12:00 – 1:30pm. The Good & Bad Four Letter Words in Your Dictionary for Success In this workshop, participants will work individually and with partners … Read more
Beth presented Managing Customer Expectations to a Service Organization on 10/26/18.
Beth presented Meeting the Challenge of the Difficult Customer to a Service Organization on 10/19/18.