Customer Service
Beth presented a Customer Service workshop to the Center for Women & Enterprise on November 26, 2018.
bethcarter
ABC’s of Team Building – P is for Psychological Safety
Psychological safety is a belief among members of a team that each person can speak his or her own mind and make creative suggestions without being fearful of being shamed or even losing his or her job. In this type of environment, each team member feels respected, accepted, and a valued part of the group. … Read more
The Art and Science of Negotiations
Bryant Career Webinar Series: Join us December 5, 2018 at 12pm! Get excited to hear from Executive, Business & Career Coach and International Speaker and Trainer, Beth Carter ’85, P’18, P’20 as she discusses effective and impactful negotiation strategies that can be used both in your professional and personal lives. Beth Carter ’85, P’18, P’20 … Read more
ABC’s of Team Building – O is for Opportunities
In my life, I have felt the greatest fulfillment when I opened myself up to new opportunities. Have I sometimes been scared or anxious? YES! Have I tried to talk myself out of it? Sometimes! Have others criticized me for doing something that they would never do? Absolutely, but that is what has set me … Read more
ABC’s of Team Building – N is for Negativity
Who are the five people you spend the most time with? Most people when I ask this question in my presentations say family, best friend, coworkers, and boss. Then I tell them they are all wrong. The person you spend the most time with is yourself. So, if you are spending all this time with … Read more
Building Successful Teams for Managers
Beth will present Building Successful Teams for Managers to a Service Organization on 11/16/18.
The Good and Bad Four Letter Words in Your Dictionary for Success
Beth will be presenting a Lunch and Learn workshop to a group hosted by SKNOW, a joint collaboration of SK Wealth Management, LLC and Sansiveri Kimball & Co., on November 7 from 12:00 – 1:30pm. The Good & Bad Four Letter Words in Your Dictionary for Success In this workshop, participants will work individually and with partners … Read more
Managing Customer Expectations
Beth presented Managing Customer Expectations to a Service Organization on 10/26/18.
Meeting the Challenge of the Difficult Customer
Beth presented Meeting the Challenge of the Difficult Customer to a Service Organization on 10/19/18.
ABC’s of Team Building – M is for Mindset
We live in a world where there is so much information thrown at us that one would think that everyone would open their minds to different possibilities, however, this is not the case. Instead it appears that the more data we gather, the more some people retrench and stay true to what they believe. It … Read more