Events

Beth will be presenting Meeting the Challenge of a Difficult Customer to a Service Organization on February 6, 2018.

Beth will present Managing Customer Service to a Service Organization on February 6, 2018.

Beth will present Building Customer Satisfaction to a Service Organization on January 30, 2018.

Beth will present Managing Priorities to Maximize Your Day to a Service Organization on January 22, 2018.

Beth presented Creating Positive Work Environments to a Service Organization on January 9th and 10th, 2018.

As I come to the end of this blog series, one thing that I feel is important to end with is that the best leaders […]

“If you want to build a ship, don’t drum up the men to gather wood, divide the work, and give orders. Instead, teach them to […]

An effective leader should be a visionary and possess x-ray vision.  This is challenging in today’s environment so a leader must seek out others to […]

“Think Win-Win isn’t about being nice, nor is it a quick-fix technique. It is a character-based code for human interaction and collaboration.” ~ Stephen Covey, […]

Beth will be presenting Dealing with Conflict for Managers to a service organization on December 18, 2017.