Events

Meeting the Challenge of the Difficult Customer

On September 20th, 2017, posted in: Events by |

On July 17, 2017, Beth presented Meeting the Challenge of the Difficult Customer to a Service Organization.

Leaders need to be objective but that is a difficult challenge when dealing with all the other demands and deadlines facing them daily.  They may […]

Fostering Inclusion

On September 7th, 2017, posted in: Events by |

Beth spoke about Fostering Inclusion to a non-profit organization on August 24, 2017.

Negotiation is a skill that almost everyone uses in their daily lives.  For leaders, negotiation is critical to move a business forward and achieve significant […]

A leader’s mission is to direct an organization so it can achieve profitability.  Although this seems like a simple statement the reality as we know […]

Does company loyalty exist anymore? The definition of company loyalty has certainly changed over the years. Gone are the days when an employee would stay […]

Supposedly Sir Francis Bacon is credited with the quote “knowledge is power”.  A true leader definitely needs to be experienced but they should also seek […]

Needless to say, there are many duties that a leader has to manage which includes overseeing the staff’s activities.  Priorities will shift as things come […]

A leader that is influential versus controlling and/or authoritative is much more effective.  By influencing others to achieve an objective, a leader is empowering them […]

According to Dictionary.com, a hero is “a person who, in the opinion of others, has special achievements, abilities, or personal qualities and is regarded as […]